Services We Provide
We provide consulting services for owners and Investors, Innkeepers and managers, and aspiring Innkeepers involved in all aspects of the small lodging industry including bed and breakfasts, inns, and boutique hotels. Learn more about our various consulting offerings.
Creating a property doesn’t happen overnight; in fact, the concepts for our lodging property were developed years before the inn opened. Through a business focus of creating and delivering an experience that would encourage guests to relax, enjoy, and return again and again, high occupancy and revenue levels were achieved in a very brief time compared to industry standards. Let us help you achieve your goals as new owners and investors in your property.
Property Review: A visit to your property will provide our view of your operations with the guest experience in mind. This property review is customized to meet your needs when you complete a short questionnaire providing a better understanding of your property and your goals as the owner. Especially important if you’ve just purchased your property.
Systems Development and Implementation: Creating procedures and implementing coordinated systems with all staff members is essential to minimize communication and increase efficiencies. Critical for owners and investors is a review of the financial controls and processes involved in handling account payables, receivables, and P&L statements.
Staff Selection and Development: Understanding the staffing needs and business objectives of a property allows us to develop job descriptions and compensation plans, post ads, and interview candidates to find the perfect fit. On-site visits are available to further develop train new staff members so that your property operates with your procedures in place.
Physical Operations: The most critical aspects of your property are the first impressions of an arriving guest and how your property means those expectations. We’re happy to use our past knowledge to create checklists, share shortcuts, and reduce the time involved while ensuring that guest satisfaction in all areas will result in positive reviews.
Marketing Your Brand: What is your brand and is it evident throughout all of your print and digital materials? Are you managing your marketing message and allocating time each week to reach your target audiences? Let’s determine what will work for you and your property.
Are you truly operating your property as a business? Are you realizing the joys of Innkeeping that you anticipated when you opened your property? Is it time to share the responsibilities with a new staff person? Do you have an exit strategy in place? Let us help you with an individualized consultation to understand your concerns and share solutions.
On-site Property Review: Onsite consultation is advised for small property owners and innkeepers to assist in specific areas offering our view of your operations with the guest’s view in mind. Your understanding of the demographics of today’s traveler is key to the success of your property from the product you offer to how you deliver it. A visit to your property will be customized to meet your needs and may be necessary if you are just purchasing a property, hiring new managers that need training, or if you need to freshen your brand. Typically, two days onsite is suggested with a subsequent visit suggested three to six months later.
Systems Development and Implementation: Creating procedures and implementing coordinated systems for action with all staff members is essential to avoid burnout. Our past experiences as both the owners and operators of an inn and a restaurant allow us to understand your challenges and create solutions.
Physical Operations: Do you have a current operating manual? If you were away from your property for an extended time, can someone else run it the way your guests expect? We’re happy to use our past knowledge to create checklists, share shortcuts and reduce the time involved while ensuring that guest satisfaction in all areas will result in positive reviews
Staff Selection and Development: Is it time to hire a manager or another position for your team? Understanding the staffing needs and business objectives of a property allows us to develop job descriptions and compensation plans, post ads, and interview candidates with you to find the perfect fit.
Business Planning 2.0™: How to do more with less in less time and still be successful in the upcoming year. “You cannot improve on the unknown…” Step back and gather essential facts about the prior year to determine where changes can be made in your business. This simple process will provide the data required to make educated decisions.
Unless you graduated with a degree in hospitality, you invested time and money in your initial career that you are now re-considering. That same focus is critical now. How can you become an educated innkeeper before you serve the first breakfast? Let’s talk about what’s involved in becoming the owner of a small lodging property.
The initial consultation begins with a brief survey followed by an in-depth phone call to discuss the assistance you need now. Let’s address your specific concerns and questions. Additional hours beyond the initial two are billable at your contracted hourly rate.
Our time-tested bundle of documents will cover seven areas of focus: Breakfast Menu Planning, Housekeeping, Weekly Activities, Financials, Sourcing, Staffing, and a Pre-Opening Checklist. In addition to the documents, you’ll have two hours of one-on-one coaching with additional hours billable at your contracted hourly rate.
One-on-One Customized Coaching
Planning to build your inn from the ground up? Since we did the same thing, schedule a meeting to discuss the realities of “If we build it, will they come?” from experienced former innkeepers. Our point by point pre-opening checklist will provide necessary guidance.
From site visits to review your property to ongoing coaching in any of the areas of focus, your program will parallel your timeline, budget, and objectives. This is very helpful if you are opening a new property or in the midst of purchasing a property.
Five in Five Virtual Workshop – Five Sessions over Five Weeks $1500
Launched in 2020 as a result of COVID-19, we’ll select five areas of focus to discuss and develop in five one on one virtual presentations. Each week, you’ll complete pages in a digital workbook building your seasonal menu offerings, operational manuals, and checklists as you fine-tune your opening plan. All forms listed in the Start-Up Package are included. Any additional hours billable at your contracted hourly rate. Our next series begins in October 2020.
The Future Innkeeper Hands-On Workshop: Experience everything you can to validate your desire to be an innkeeper during this four-day hands-on workshop held at Bed & Breakfast on Tiffany Hill in Mills River, NC, just minutes from Asheville. From prepping for breakfast, bed making and housekeeping, to marketing and welcoming new guests, see, feel and touch methods used by successful innkeepers and their staff. As your instructor along with the inn owner, we will guide you through all the activities that an innkeeper does throughout this workshop. This workshop is limited to just four participants.
Fees include hands-on training, (2) lunches, (2) dinners, seminar book, and 2 hours of consulting after the workshop. $925 per person. $575 for the second person from the same property or related.
2020 Dates: All workshops are being conducted as virtual learning sessions. Contact me and we’ll set up a 5 week online learning session.
2021 Dates and Locations:
April 22-25, Bed and Breakfast on Tiffany Hill, Mills River, NC
May 20-23 Bed and Breakfast on Tiffany Hill, Mills River, NC